Privacy Policy
1. Introduction
This Privacy Policy describes how Gordons Corner LLC DBA APA Total Car Care ("we," "us," or "our") collects, uses, and discloses your information in connection with our automotive services, website, and communications systems. As a service provider using GoHighLevel as our primary CRM and automation platform, we are committed to protecting your privacy and ensuring your data is handled securely and transparently.
2. What Information Do We Collect?
We collect information that you provide directly to us when you request automotive services, book an appointment, or communicate with us. This may include:
• Identifiers: Name, email address, phone number, and physical address.
• Vehicle Information: Make, model, year, VIN, and service history.
• Transaction Information: Records of services purchased and payment details.
• Communication Records: Records and copies of your correspondence (including SMS, email, and call recordings) if you contact us.
3. How We Collect Information
We collect information through:
Direct Interaction: Information you provide by filling out forms on our website, booking an appointment, or speaking with our staff.
Automated Technologies: Our CRM, GoHighLevel, captures data when you interact with our funnels, landing pages, or automated messaging triggers.
Call Tracking: We use call tracking technology to manage inquiries and improve our service quality.
4. How We Use Information
Gordons Corner LLC DBA APA Total Car Care uses your information to:
Schedule and manage automotive service appointments.
Provide comprehensive automotive repairs and preventative maintenance.
Send service reminders, estimates, and invoices.
Communicate with you regarding your vehicle’s status via SMS, email, or phone.
Improve our internal operations and customer service experience.
5. SMS & Communications
By providing your phone number, you consent to receive text messages from Gordons Corner LLC DBA APA Total Car Care. These messages may include appointment confirmations, service updates, repair estimates, and follow-up communications.
• Opt-In: Users opt in by submitting contact forms, booking appointments, or explicitly requesting information via our website.
• Message Frequency: Message frequency varies based on your interaction with our services and vehicle needs.
• Rates: Message and data rates may apply.
• Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the number from which you received the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
• Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance.
• No Condition of Purchase: Consent to receive automated marketing text messages is not a condition of any purchase.
6. Data Sharing Policy
Gordons Corner LLC DBA APA Total Car Care does not sell, rent, or lease your personal data to third parties.
• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
• Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• We explicitly do not share SMS consent with affiliates or third parties
7. Cookies & Tracking Technologies
Our website is designed for direct utility. We do not currently use tracking pixels or marketing cookies to monitor your behavior across the web for advertising purposes.
8. Data Security Practices
We implement appropriate technical and organizational measures to protect your personal information. Your data is stored within the GoHighLevel platform, which utilizes industry-standard encryption and security protocols to prevent unauthorized access, disclosure, or alteration of your information.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10. Third-Party Services
We use GoHighLevel as our primary data processor. GoHighLevel assists us in managing our CRM, hosting our funnels, and facilitating our SMS, email, and call tracking communications. While your data is stored on their platform, they are contractually obligated to process your data only as necessary to provide services to Gordons Corner LLC DBA APA Total Car Care.
11. Your Rights & Choices
Depending on your location, you may have the right to:
• Access the personal information we hold about you.
• Request the correction of inaccurate personal information.
• Request the deletion of your personal data.
• Withdraw consent for communications at any time.
12. Opt-Out Instructions
To stop receiving communications from Gordons Corner LLC DBA APA Total Car Care:
• Email: Click the "Unsubscribe" link at the bottom of any email.
• SMS: Reply "STOP" to any text message received.
• Phone/General: Contact us directly at [email protected].
13. Children’s Information
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the new policy on our website.
15. Contact Information
If you have questions or concerns about this Privacy Policy or our treatment of your data, please contact us at:
APA Total Car Care
22325 S Scotland Ct suite 101
Queen Creek, Arizona, 85142
Email: [email protected]
Phone: +1 480-282-8300
Website: https://ip.apatotalcarcare.com/